Last Updated: 05/10/20
Collection of Personal Data
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site. When placing an order or registering your details on our site, you may be asked to enter your name, email address, billing and postal address, phone number, credit card information or other details to help you with your experience. In addition, if you send us an e-mail or communicate with us offline, we may collect the personal data that you voluntarily provide us at that time.
Using Your Data
When you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, navigate our website or blog, or use certain other site features, we may use the information we collect from you. The ways we use your information are as follows:
- To personalise your experience on our website, including allowing us to deliver relevant content and offer products in which you might be most interested.
- To improve our website to better serve our customers.
- To allow us to fulfil your requests in responding to your customer service requests, including purchase requests.
To quickly and efficiently process your transactions.
- To send occasional emails regarding your order or other products and services, including administrative communications. If you would prefer that we do not send marketing messages to you, please see the “Your Ability to Choose” section below.
If you post a comment or a review when logged into your account, your registered name will be shown and visible to other visitors of the website. If you wish to anonymously leave a comment or a review, please log out of your account and comment or leave a review as ‘Guest’.
We will only keep your data for as long as necessary to fulfil services to you, as outlined in this Policy – unless otherwise required by law (such as tax, accounting or other legal requirements). When we no longer need your data, we shall either anonymise it or delete it.
Protecting Your Data
Our website has been scanned for security holes and known vulnerabilities to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of individuals who have special access rights to such systems, and are required to keep the information confidential. In addition, all payment-related transaction details are processed by the Payment Gateway Service Provider. Your details are encrypted and kept safe through the same Payment Gateway Service Provider. Trippy Panther does store payment reference details on the Trippy Panther server database.
When a user places an order, we adopt various security measures to maintain the safety of your personal information.
Our Site is not intended for children under the age of 18 years old. By using our Site, you admit to being over 18 years old, or that you are the parent or legal guardian of a minor and you agree to the minor’s use of the Site. If we learn that we have collected personal data from a user under 12 years of age without consent from their parent or guardian, we will delete this data as soon as possible, including deactivating and deleting the relevant account. If you believe a user under the age of 18 may have provided us with personal data in violation of this clause, please contact us at firstname.lastname@example.org.
Collection and Use of Non-Personal Data
A “cookie” is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer’s memory. Cookies are small files and won’t pose any significant disk-space concerns. Cookies are useful for remembering whether you’ve visited the site before and so remembers your log in details, or your name and address from a previous order. You can disable our cookies using the cookie-menu on your Web browser, but doing so may materially affect the functionality of this Site and the information you can access through it. However, you can still place orders. To learn more about cookies and browser functionality, search for “cookies” in the help function of your browser.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. As we are an international business with employees, affiliates and service providers all over the world, please note that the personal data you provide to us may be transferred to, and processed and stored within other countries. Although the data protection laws of these various countries may not be as comprehensive as those in your own country, Trippy Panther will take appropriate steps to ensure that personal data is handled as described in this Policy. By providing personal data and other information to us you understand and consent to the collection, use, processing, disclosure and transfer of such personal data to countries where Trippy Panther has service providers.
Where appropriate, we may also disclose your information when we believe this is necessary to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety.
Our Site offers third party products on our website, from trusted Collaborators. This Policy sets out the use of your data on our Site, including data collected for the purchase of products by Collaborators through our Site. However, if you decide to purchase a product or sign up to a service from our Collaborators on a website that is not www.trippypanther.com, then we cannot guarantee the protection of your data. We recommend that you familiarise yourself with the privacy policies and practices of any such websites.
On our Site, we have implemented Demographics Reporting. We use Google Analytics cookies to compile data regarding user interactions with our website. This Demographics Reporting is stored on the Google Analytics Dashboard, not on the Trippy Panther system.
Your Ability to Choose
If you have given us your contact data, we may want to inform you about our services or invite you to events by email, telephone or postal mail. You can let us know if you do not want us to send you information about our products and services by telling us at the time you subscribe, register an account with us or when you purchase a product. You can also contact us anytime to remove the data we hold about you at email@example.com. If you wish to unsubscribe to marketing materials or the newsletter, you can unsubscribe at any time. You can let us know if you do not want us to share your data with our trusted Collaborators for their marketing purposes by telling us at the time you subscribe, register an account with us or when you purchase a product by contacting us at firstname.lastname@example.org. Please note, however, that if you “opt-out” as described above, we will not be able to remove personal data from the databases of our trusted Collaborators with which we have already shared personal data about you (e.g. before your opt-out request).
We are concerned with the security of the personal data we collect from you. Trippy Panther will take appropriate measures to (i) protect personal data collected against unauthorised access, disclosure, alteration or destruction; and (ii) keep personal data accurate, up-to-date and consistent with applicable laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. As a result, although we strive to protect your data, we cannot ensure or warrant the security of any information you transmit to us through, or in connection with, the Site or that which is stored by us. If you have reason to believe that your interaction with us is not secure, please notify us of the problem immediately by contacting us at email@example.com.
Updating Your Personal Information
If you are registered on our Site, you can change and update your details through your account. Alternatively, you can email us at firstname.lastname@example.org. We are not responsible for removing or updating your personal information from the databases of our trusted Collaborators or third parties with whom we have already shared personal data.
Updates to this Policy
If you have questions or concerns about this Policy or the Site, please contact us at email@example.com.